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Legal Notices

Free Cancellation Policy

You may cancel your booking free of charge up to 24 hours before the scheduled drop-off time. Cancellations made within 24 hours of the drop-off time are non-refundable.

Refund Policy

Refunds are processed based on the following conditions:

Full Refund: Cancellations made at least 24 hours before the scheduled drop-off time.

No Refund: Cancellations made within 24 hours of the drop-off time, no-shows, or if services are rendered as booked.

Refund requests must be submitted through our customer support portal within 14 days of the scheduled service date. Processing times may vary, but we aim to complete refunds within 10 business days. Refunds will be issued to the original payment method.

Insurance Notice

Our luggage storage service includes limited liability insurance coverage for stored items. The insurance covers loss or damage up to a maximum value of 100 EUR per case, subject to the following conditions:

We only cover insurance of luggage or cases (Damaged luggage or cases). Please note that we do not cover insurance of lost/damaged/broken items placed inside of the cases or luggage.

Claims must be filed within 7 days of the incident, accompanied by relevant documentation (e.g., receipts, photos before and after, police report).

We recommend that customers do not store valuable items and consider additional personal insurance for high-value belongings. (e.g. Passports, ID's, phones, jewelry etc...) NOTE: If you believe that we have damaged your luggage or case, please report it to us 7 days maximum from the date of you using our storage services.

Privacy Policy

We prioritize your privacy and protect your personal information through secure data practices. Your data is used solely for booking, communication, and service improvement purposes. We do not sell/use/share your data to marketing companies or third parties.

Terms and Conditions

By using our services, you agree to comply with our terms, including booking procedures, liability limitations, and user responsibilities. Please review them carefully before booking.

Disclaimer

These policies are subject to change without prior notice.